Salt Lake City picks Systems & Software to modernize utility operations

By AI, Created 8:45 PM UTC, May 19, 2026, /AGP/ – Salt Lake City Department of Public Utilities has chosen Systems & Software, a Harris Computer company, to replace legacy systems with an integrated platform for billing, field work, customer service, meter data and payments. The rollout is already underway, with go-live expected in summer 2027.

Why it matters: - Salt Lake City is trying to reduce the operational drag that comes from disconnected utility systems. - The new platform is built to unify billing, field operations, customer self-service, meter data and payment processing across water, wastewater, stormwater and waste and recycling services. - A single-vendor setup can simplify support, data flow and future upgrades for a utility serving a growing population.

What happened: - Salt Lake City Department of Public Utilities selected Systems & Software to replace its legacy systems. - Systems & Software is a Harris Computer company. - The city will deploy five connected products: enQuesta, enQuestaLink, the Capricorn Self Service Portal, SmartWorks Compass and Paymentus. - Implementation is underway. - Go-live is expected in summer 2027.

The details: - enQuesta will handle customer information and billing. - enQuestaLink will coordinate field service. - The Capricorn Self Service Portal will support digital customer engagement. - SmartWorks Compass will manage meter data. - Paymentus will handle multi-channel payment processing. - Four of the five products come from Harris Computer’s utility technology ecosystem. - The platform is designed to give Salt Lake City one vendor relationship across the core utility workflow. - The integrated approach is meant to replace a patchwork of point solutions that can create data silos and operational friction. - Lisa Tarufelli, finance administrator for Salt Lake City Department of Public Utilities, said the city needed a platform that could handle current operational complexity and future growth. - Tarufelli said the Harris ecosystem won the procurement because it could do that in one buying process. - Josh Wolf, vice president of sales and marketing at Systems & Software, said Salt Lake City chose a platform with 50 years of operational confidence. - Wolf said the deciding factor was proof over promises.

Between the lines: - The deal shows how utilities are favoring broader technology suites over separate tools stitched together after the fact. - For Salt Lake City, the appeal appears to be both operational consolidation and lower procurement complexity. - Harris gains a reference customer in a major municipal utility market, which could matter as other cities look for similar modernization projects.

What’s next: - The city will continue implementation ahead of the planned summer 2027 launch. - The success of the rollout will likely be measured by whether Salt Lake City can improve workflow coordination, customer experience and data visibility across departments. - The Harris ecosystem will be tested in live utility operations once the platform goes live.

The bottom line: - Salt Lake City is betting that one integrated utility platform will be easier to run than multiple disconnected systems.